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Account access and security

If an account email describes a change you did not make, contact account security support. Include the type of notice, when it arrived, and your organization name. Do not include the secure link or verification code. You can contact us without signing in.

If you still control your account email, request a password reset. If you lost access to your email or verification device, tell support; account recovery may require identity and organization verification. This page does not promise an immediate response or automatic account restoration.

Invitations and expired links

Open the latest invitation from your ConcordiaPax contact. If it is expired or already used, ask your contact or support for a new invitation. Do not forward an invitation to another person. For expired reset links, request fresh reset instructions.

Email changes and verification codes

An email-address change may require confirmation from both addresses. Complete both requested steps. For a password-change verification code, return to the browser where you are signed in and verify your password change. Our team will never ask you to send that code to us.

Billing, documents, and service questions

Include your organization and a brief description of the issue. Use the portal for private project files when you have access; do not email payment-card details, account credentials, or confidential documents. Charges and cancellation arrangements follow your written service agreement.

Read our privacy information and website and portal terms.